Returns, Exchanges & Damage Policy

At Alpha Art Gallery, every artwork is made to order specifically for you. Because each item is produced after your order is placed, we do not accept returns, refunds or exchanges for change of mind.

Made-to-Order Artwork

All Alpha Art Gallery products are made to order. This includes canvas prints, framed prints, fine art prints, satin photo prints and hand-painted artworks.

Please check your selected artwork type, size and framing option carefully before placing your order.

Dispatch & Delivery Times

Our production time is separate from the shipping time.

• Canvas Prints, Framed Prints and Other Printed Art: Dispatched within approximately 5 business days.
• Hand-Painted Artwork: Dispatched within approximately 10 business days.
• Delivery After Dispatch: Delivery normally takes approximately 3 business days.

This means most printed artworks are expected to arrive in approximately 8 business days from the order date, while most hand-painted artworks are expected to arrive in approximately 13 business days, subject to destination, carrier delays and any exceptional circumstances.

Quality Checked Before Shipping

Because your artwork is made specifically for your order, we want to make sure it is properly produced and finished before it leaves us.

Each order is checked for quality before dispatch, including the artwork, printing or painting, finishing and framing where applicable.

Damaged in Transit or Manufacturing Defect

If your artwork arrives damaged, has a manufacturing defect, or there is another problem caused during production or shipping, please contact us as soon as possible after receiving your order.

Our products are insured during transit. Where an eligible manufacturing defect or shipping damage is confirmed, we will arrange an appropriate replacement.

What to Do If There Is a Problem

Please contact us and include:

• Your order number
• A brief description of the problem
• Clear photographs showing the damaged or defective area
• Photographs of the outer packaging if the parcel was damaged during shipping

Please send the photographs as soon as possible after delivery so that we can review the issue and, where necessary, make a claim with the shipping provider.

Change of Mind

Because every artwork is made to order, we cannot accept returns, exchanges or refunds simply because you change your mind, select the wrong size, prefer a different artwork after ordering, or decide that the item is no longer required.

Incorrect or Defective Orders

If we send you an incorrect product, or your artwork has a confirmed manufacturing defect, please contact us with photographs and your order details. We will review the issue and arrange a suitable resolution where applicable.

Need Help Before Ordering?

If you are unsure about the artwork type, size, framing option or finish, please contact us before placing your order. We are happy to help you choose the most suitable option for your space. Contact u son Live chat or send us email .

Alpha Art Gallery
Free Worldwide Shipping
Email: info@alphaartgallery.com